Support infrastructure
The Operating System for
Complex Operations.
Numtera turns email, calls, and chat into one case timeline, with verified answers grounded in your policies and manuals. When your team resolves an edge case, it can be approved as learning so it never repeats.
Numtera Engine
Verified + Human-approved learning
Verified resolution
AI responses are grounded in your approved sources — with traceable references, not guesswork.
Institutional memory
Solved cases become reusable knowledge — so the same expensive issue doesn’t hit twice.
Audit trail by default
Every action has provenance: who approved, what source was used, and when it happened.
Infrastructure
Enterprise Protocol 4.0
GDPR Compliance
AES-256 Encryption
Uptime SLA
SOC2 Type II
Everything in one
command center.
Perfect
Service.
Automate high-volume requests end-to-end. Numtera doesn’t just answer, it verifies policy, executes the workflow, and produces the confirmation.
“Hi, I need to reschedule and I’m not sure if I’ll be charged a fee. What are my options?”
Reschedule Completed.Your booking has been moved to 12 Jan at 15:00. Fee waived per Change Policy §4.2. Confirmation sent and saved to your case history.
Reschedule_Confirmation.pdf
CASE-18452-RESCHED
Workflows prevent
Tickets.
Stop manually routing repetitive requests. Build intelligent, self-healing customer journeys that resolve issues before they reach an agent.
NumteraACCOUNT
Alicia Sterling
Admin
Workflows
Your Workflows
5Manufacturing: Production Status
Check real-time production status
Labs: Sample Tracking
Track laboratory samples
Banking: Book financial audit
Schedule product demonstrations
Loyalty: Rewards Program
Promote loyalty rewards
Support: Report an issue
Help users report problems
Engineered for
Technical Certainty.
Numtera operates as an intelligent infrastructure layer. We eliminate repetitive operational noise while building a permanent, searchable record of your organization's expert knowledge.
Verified Automation
Permission-Gate Enforcement
Routine requests are filtered through hard business logic and policy rules. Actions can only be executed within the permissions and guardrails you define.
Institutional Intelligence
Contextual Retrieval Engine
The engine retrieves verified context by referencing manuals, prior resolved cases, and internal documentation, so responses stay grounded in your source of truth.
The Validation Loop
Expert-Led Knowledge Capture
When experts resolve edge cases, they can approve the outcome as verified knowledge. The system becomes more consistent over time, and repetition drops.
One Thread,
Verified Context.
Unify voice, chat, and email into a single verified thread with sources and a learning loop that prevents repetition.
Operations
Asset #882-X: Thermal Interlock Triggered
T-882 • Tech_Alpha
Asset #771-B: Cooling Loop Out-of-Range
T-914 • Ops_North
Asset #882-X: Repeat call — same symptom
T-188 • Zory
Verified Chat
Asset #882-X is blocked. The panel shows 'Thermal Interlock'. What’s the verified resolution path?
Verified path found. Manual bypass requires Level 2 authorization + cooling loop verification.
Voice Context
Voice Transcription
Live Call • synchronized to thread
“We’re seeing the same thermal interlock again at Site North. Customers are waiting. Do we have a verified resolution path?”
Linked Email
Re: Asset #882-X • Site North
One
Memory.
Guests don’t think in channels. Numtera merges email, calls, and chat into one timeline, so every team sees the full context instantly.
“I emailed yesterday and called today, can you confirm the status and next step? I don’t want to repeat everything again.”
Merged as One Case.Recognized as the same customer across Email + Phone. Timeline merged into one case with full history and ownership. Suggested next reply pulled from Resolved Case #442 and your Official Policy Library.
Case_Summary.pdf
CASE-442-MERGED
Institutional
Truth.
Generic AI isn’t enough for operations. Numtera turns your internal documentation into a verified intelligence layer — with citations, controls, and governance designed for real teams.
Multi-Source Sync
Connect PDFs, wikis, and cloud drives into a unified, versioned knowledge base.
PII Redaction Controls
Automated masking and redaction workflows help reduce exposure of sensitive data.
Audit-Ready Citations
AI responses can link back to the exact source section for review and traceability.
Synchronize Resources
S3 • SharePoint • Connectors
Standard_Ops_v4.pdf
CRC_HASH: 0x882ATechnical_Spec_Global.spec
CRC_HASH: 0x44B1Compliance_2025.md
CRC_HASH: 0x11C9Global Resolution.
Ground Truth.
Every signal in real context — site, asset, and verified internal sources. Numtera generates auditable resolutions you can trace, approve, and ship.
Knowledge
Hardened.
When operations are blocked, guessing is not an option. Numtera retrieves verified resolution steps from your internal memory, and turns every fix into permanent knowledge.
“[CRITICAL] Asset #882-X: Thermal Interlock Triggered, Operations Blocked. Need diagnostic trace + verified resolution steps.”
Verified Resolution Found.Verified Source Found: 2024 Service Manual + Resolved Case #442. Agent approves: “Approve as Learning & Resolve”. A new Knowledge Unit is created so the next identical incident can be auto-resolved.
Verified_Resolution_Steps.pdf
KM-UNIT-882X-0442
From Question to Answer
A transparent, clear chain of events that ensures every interaction is handled with precision.
Widget
Visitor opens the widget and asks a question. A conversation and thread are created automatically.
- Conversation and thread created per session.
- Automatic contact session identification.
Voice
Controlled.
Calls shouldn’t reset the conversation. Numtera recognizes the caller, surfaces the full context before pickup, and logs the outcome into the same case timeline.
“Incoming call: +46••• — “Hi, I called earlier. What’s the status? I don’t want to explain everything again.””
Caller Recognized • Whisper Ready.Matched caller to an existing case: CASE-18452. Agent sees a Whisper Summary (history, last action, next step) before answering. Call notes + outcome are saved to the same timeline and can be approved as learning.
Call_Summary.pdf
CALL-CASE-18452
Stop solving the same
problem twice.
In 15 minutes, we’ll show you how to turn every support resolution into a permanent organizational asset—ensuring your experts focus on high-impact work while Numtera handles the rest with 100% traceability.