THE OPERATING SYSTEM FOR INSTALLED BASES
Numtera Gives Companies Memory at the
Machine Level.
Machines break. Teams forget. The same failures repeat.
Numtera builds a living history per machine, so you never solve the same problem twice.
Living History
Every machine builds its own timeline of failures, fixes, and context over years.
Verified Solutions
When a fix works, it’s saved. Next time, the solution is instant.
Prevention
Detect patterns across the installed base to stop repeating failures.
Infrastructure
Enterprise Protocol 4.0
GDPR Compliance
AES-256 Encryption
Uptime SLA
SOC2 Type II
Everything in one
command center.
Verified
Resolution.
When an issue occurs, Numtera follows verified resolution paths — enforcing policy, required approvals, and execution steps before any action is taken. Outcomes are consistent, auditable, and repeatable, independent of who is on call.
“I need to reschedule my booking. Will a fee apply?”
Reschedule Completed.Reschedule Executed Booking moved to 12 Jan at 15:00. Fee waived per Change Policy §4.2. Confirmation sent and saved to your case history.
Resolution_Record.pdf
CASE-18452 · Verified Resolution
Engineered for
Technical Certainty.
Numtera is an execution-grade infrastructure layer for technical operations. Resolutions are tied to machines, grounded in approved sources, and executed within defined permissions — not generated on the fly. Once a fix is verified, it becomes deterministic. Experience compounds instead of resetting.
Verified Automation
Permission-Gate Enforcement
Numtera executes actions only when conditions, permissions, and policies are explicitly satisfied. Every automated step is deterministic, auditable, and constrained by the rules you define.
Institutional Intelligence
Asset-Bound Context Retrieval
Numtera retrieves context by anchoring every decision to a specific machine — using manuals, prior resolutions, and operational history tied to that asset. Knowledge is not generic. It is machine-specific and source-verifiable.
The Validation Loop
Expert-Led Knowledge Capture
When experts resolve edge cases, outcomes are reviewed and approved as verified resolutions. Once validated, fixes become reusable logic — reducing repetition and making future outcomes deterministic.
One Thread,
Verified Context.
Unify voice, chat, and email into a single verified thread with sources and a learning loop that prevents repetition.
Operations
Asset #882-X: Thermal Interlock Triggered
T-882 • Tech_Alpha
Asset #771-B: Cooling Loop Out-of-Range
T-914 • Ops_North
Asset #882-X: Repeat call — same symptom
T-188 • Zory
Verified Chat
Asset #882-X is blocked. The panel shows 'Thermal Interlock'. What’s the verified resolution path?
Verified path found. Manual bypass requires Level 2 authorization + cooling loop verification.
Voice Context
Voice Transcription
Live Call • synchronized to thread
“We’re seeing the same thermal interlock again at Site North. Customers are waiting. Do we have a verified resolution path?”
Linked Email
Re: Asset #882-X • Site North
One
Memory.
Failures don’t happen in channels. Numtera links every signal — calls, logs, emails, and alerts — to a single machine timeline, so teams see the full operational history instantly.
“I emailed yesterday and called today, can you confirm the status and next step? I don’t want to repeat everything again.”
Merged as One Case.Recognized as the same customer across Email + Phone. Timeline merged into one case with full history and ownership. Suggested next reply pulled from Resolved Case #442 and your Official Policy Library.
Case_Summary.pdf
CASE-442-MERGED
Institutional,
truth.
A versioned knowledge vault—documents + verified learnings from resolved cases. Every AI output can be traced to a source.
Knowledge Base
ingestion_engine_v4.2 • audit_ready
Resources
8 visible • 8 total
| Name | Actions | ||||
|---|---|---|---|---|---|
Hotel Support Knowledge Base.pdf 0x11C9A4F2•SharePoint • Local_FS | 2025-12-28 14:12 | Ready | Hotel | ||
Manufacturing Support Common Q&A.pdf 0x882A19D0•S3 | 2025-12-27 09:31 | Ready | Manufacturing | ||
DIAGNOSTIC LABS & HEALTHCARE OPS.pdf 0x44B1C09E•SharePoint • S3 | 2025-12-22 18:03 | Ready | Lab | ||
BANKING & FINANCIAL Q&A.pdf 0x77A0D2B1•Local_FS | 2025-12-20 11:46 | Ready | Bank | ||
Firmware Update Issue 0x9A2F0B11•Resolved Tickets | INSIGHT: #R514-B2D | 2025-12-29 08:14 | Ready | Ticket #001 | |
PCR Calibration Failure 0x3E1C88D4•Resolved Tickets | INSIGHT: #R577-S7E | 2025-12-29 08:52 | Indexing | Ticket #005 | |
System Alert (via Workflow) 0xB71E21AD•Workflows | INSIGHT: #R578-D3C | 2025-12-29 09:03 | Queued | Ticket #005 | |
URGENT: Motor overheating on XR-220 0xC0FFEE42•Resolved Tickets | INSIGHT: #R579-M4C | 2025-12-29 09:21 | Ready | Ticket #342 |
Tip: select a resource to preview “verified source” details
Global Resolution.
Ground Truth.
Every signal in real context — site, asset, and verified internal sources. Numtera generates auditable resolutions you can trace, approve, and ship.
Knowledge
Hardened.
When operations are blocked, guessing is not an option. Numtera retrieves verified resolution steps from your internal memory, and turns every fix into permanent knowledge.
“[CRITICAL] Asset #882-X: Thermal Interlock Triggered, Operations Blocked. Need diagnostic trace + verified resolution steps.”
Verified Resolution Found.Verified Source Found: 2024 Service Manual + Resolved Case #442. Agent approves: “Approve as Learning & Resolve”. A new Knowledge Unit is created so the next identical incident can be auto-resolved.
Verified_Resolution_Steps.pdf
KM-UNIT-882X-0442
From Question to Answer
A transparent, clear chain of events that ensures every interaction is handled with precision.
Widget
Visitor opens the widget and asks a question. A conversation and thread are created automatically.
- Conversation and thread created per session.
- Automatic contact session identification.
Voice
Controlled.
Voice is just another signal. Numtera attaches calls to the same machine timeline — surfacing past failures, fixes, and next actions before anyone speaks. Every outcome is logged as machine history, not lost as conversation.
“Voice signal received — context already known Linked to Asset #882-X operational timeline.””
Caller Recognized • Whisper Ready.Incoming call linked to an existing machine timeline: ASSET-882-X . Technician sees a Context Summary (prior failures, last verified fix, next action) before answering. Call notes and outcome are saved to the same machine history and can be approved as verified learning.
Call_Summary.pdf
CALL-ASSET-882X
Stop rediscovering fixes that
already exist.
In 15 minutes, we’ll show you how Numtera captures every verified resolution and attaches it to the machine it belongs to — so knowledge compounds, experts aren’t interrupted, and repeat failures disappear with full traceability.